Skip to main content

Health Wealth Safe's Glossary

Browse the glossary using this index

Special | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | ALL

Page: (Previous)   1  ...  3  4  5  6  7  8  9  10  (Next)


Patient Demographic Information

Some specific information that needs to create a patients account in Doctor’s system. Such as name, sex, address, phone numbers, date of birth and insurance information.


The insurance company who covers patient for any disease or illness and pay to the Doctor when a claim arise.


An acronym care managers use for remembering the structure of a 5 star call for patient engagement voice calls. Preparation, Introduction, Connections, Name use, Information gathering & documenting; Closing the call


In Dashboard, the total number of patients currently listed in the AHC/HWS system. This list can be narrowed according to the criteria available in the Advanced search function.


A place where the services are performed. Sometimes it is same as the name of the Doctor e.g. Dr Mark Spencer Clinic, Pain Management Center of Georgia etc.

Preferred Provider Organization

Patients have freedom to choose their provider at the cost of higher copays or deductibles.


Doctor who provides treatment to the patient and charge to their insurance company for payment.


Acronym for patient

Push notification

An automated message sent to the user by an app that the user is not actively using (that is, the app is working in the background). These are messages displayed outside the app that remind (or ‘push’) the user to re-engage with the app.


Quality Check

Quality check is done to prepare for a patient engagement call (RPM, CCM or RTM).
It pertains to gathering information on the patients profile to have a better understanding on who you're talking to and what their past with our service may have been.

  1.  Start by checking the device status to see if they have been using their device (whether or not it's been shipped etc). If there are responses, check how frequent the patient is using their device. 
  2. Check patient's last engagement and the last time the patient was called (this can be found on the notes section). 
  3. Ensure that the diagnosis codes are on the patients profile, if the patient does not have a diagnosis code on their profile forward the patient to your star manager, registration team, or billing team to get missing dx codes.
  4. Check the make sure that the patient has qualifying insurance listed on their profile. Eligible insurance can be found here. If the patient is missing the insurance, send a message to the billing team or your star manager requesting the information to be updated. [Located in Care Managers - RPM - Engagement Calling]

Page: (Previous)   1  ...  3  4  5  6  7  8  9  10  (Next)