16 Courses
Care Managers
Level One Care Manager
Learn the basic functions of a computer and how to keep it running smoothly. Understand the different skills sets needed to become an independent and successful care manager.
Care Managers
Level Two Care Manager
Go deeper into understanding the dashboard and how to use the skills you learned in level one to make a five-star call.
Care Managers
CCM
Learn: guidelines & benefits of CCM, the CCM dashboard, and how to make monthly calls.
Needs Attention, Escalations, & Red Alerts
Learn how to manage patient health data & patient escalations, how OORs are managed, and the standard Escalation Protocol and how to communicate with the clinic.
Care Managers
Level Three Care Manager
Learn about locating and managing your assigned population. This is the final course for care manager certification.
HWS Care Manager Dashboard
In this course, we will learn how to create an account in HWS, how to read the care manager's scoreboard, and about the links on the dashboard.
Care Managers
Mastering Your Population
Learn how to be a self-starter, more about care manager expectations, and how to master your assigned population.
How to Handle Difficult Situations
Learn about practice follow-up, archiving accounts, and how to succeed under stressful circumstances.
Level Four Care Manager
Learn how to make office notes in MCW, schedule appointments, how to bill for RPM, RTM, & Diabetes in HWS, and about telemedicine.
* This course is not required to complete care manager certification.
Care Managers
Incoming Calls and Messages
Answering calls is the most important part of being a Contact Center Representative. All calls come to the contact center and it is our responsibility to try and answer all patients call.
