Care Managers

Level One Care Manager

• Review computer requirements & daily tasks for optimal computer performance.
• Understand the different skills sets needed to become an independent and successful care manager. 
• Know & understand the key features of the most commonly used dashboard applications in the web portal.
• How to locate a patient & navigate patient chart.
• How to edit & update patient information and communication preference.

Care Managers

Level Two Care Manager

Learn the filters on the dashboard & how to use Advanced Search. 

Become proficient in the CCM Calendar & the Engagement dashboard.

Discover how to make 5 star calls. 

Understand OORs, Needs Attention, Red Alerts & Escalations.

Learn Special Notes 

Learn how to reset password for patient App.

Care Managers

Level Three Care Manager

Learn about RTM.

Learn about locating & managing your assigned population. 

Learn how to read the care managers scoreboard on the landing dashboard.

Learn how to read care manager metrics.

Learn how to submit End of the Day Report.

Learn terms for Practice Follow-up and Archiving patients.

*This is the final course for care manager certification.

Care Managers

RTM

Learn the guidelines & benefits of RTM & how to do first follow-up and monthly calls.

Currently, only Dr. Agrawal & Dr. Manto patients are participating in RTM when eligible.

*This course is part of Level Three.

Teacher: Andrea Collier

Care Manager Dashboard

 Learn how to read & utilize the care manager's scoreboard on the landing dashboard

*This course is part of Level Three.

Care Managers

Mastering Your Population

Learn how to be a self-starter & more about care manager expectations.
Learn how to master your assigned population.
*This course is part of Level Three.

Care Managers

How to Handle Difficult Situations

Learn about practice follow-up & archiving accounts

Learn how to succeed under stressful circumstances.

*This course is part of Level Three.

Care Managers

CM Daily Reports

Learn how to complete End of the Day Reports.

*This course is part of Level Three.

Care Managers

Medical Terminology

Learn common medical terminology. 

*This course is part of Level Three.

Care Managers

Level Four Care Manager

Learn how to make office notes in MCW, schedule appointments, how to bill for RPM, RTM, & Diabetes in HWS, and about telemedicine. 
* This course is not required to complete care manager certification.

Care Managers

Incoming Calls and Messages

Answering calls is the most important part of being a Contact Center Representative. All calls come to the contact center and it is our responsibility to try and answer all patients call.