Skip to main content

16 Courses

Intro to Care Managers
Care Managers
Preview Course
CCM
Care Managers
Preview Course

Teacher: Jamie GiaimoTeacher: Brittany Riley

CCM

RPM
Care Managers
Preview Course

Teacher: Jamie Giaimo

RPM

Needs Attention & Escalations
Care Managers
Preview Course

Teacher: Andrea Collier

Needs Attention & Escalations

RTM
Care Managers
Preview Course

Teacher: Jamie Giaimo

RTM

CM Daily Reports
Care Managers
Preview Course
Medical Terminology
Care Managers
Preview Course

Teacher: Andrea Collier

Medical Terminology

Learn common medical terminology. 

Incoming Calls and Messages
Care Managers
Preview Course

Care Managers

Incoming Calls and Messages

Answering calls is the most important part of being a Contact Center Representative. All calls come to the contact center and it is our responsibility to try and answer all patients call. We strive to have all calls stop at the contact center.