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7 Courses

Contact Center Mission
Contact Center
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Contact Center

Contact Center Mission

Introduction to the Contact Center
Contact Center
Preview Course
Level One Support Manager
Contact Center
Preview Course

Contact Center

Level One Support Manager

Incoming Calls and Messages
Contact Center
Preview Course

Contact Center

Incoming Calls and Messages

Answering calls is the most important part of being a Contact Center Representative. All calls come to the contact center and it is our responsibility to try and answer all patients call. We strive to have all calls stop at the contact center.

Outgoing Calls and Messages
Contact Center
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Level 3 Support Manager
Contact Center
Preview Course

Contact Center

Level 3 Support Manager

Needs Attention & Escalations
Contact Center
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Teacher: Andrea CollierTeacher: Rajeev Thakur

Needs Attention & Escalations