7 Courses
Introduction to the Contact Center
Learn about telephone etiquette, the 7 Ps of communication, improving patient satisfaction, and how to handle difficult patients.
Level One Contact Center Support Manager
Learn basic knowledge of computer operations, about the dashboard, and how to answer calls.
Level Two Contact Center Support Manager
Learn how to handle SMS & chats, needs attention, red alerts, and how to assist with login requests and voicemails.
Level Three Contact Center Support Manager
Learn the contact center protocols for AHCSPC and Pain Management plus how to handle faxes.
Contact Center
Level Four Contact Center Support Manager
Learn scheduling protocols and how to schedule in MyChartWriter.
