Health Wealth Safe's Glossary

Acronym for patient

An automated message sent to the user by an app that the user is not actively using (that is, the app is working in the background). These are messages displayed outside the app that remind (or ‘push’) the user to re-engage with the app.

1.  Start by checking the device status to see if they have been using their device (whether or not it's been shipped etc). If there are responses, check how frequent the patient is using their device. 
2. Check patient's last engagement and the last time the patient was called (this can be found on the notes section). 
3. Ensure that the diagnosis codes are on the patients profile, if the patient does not have a diagnosis code on their profile forward the patient to your star manager, registration team, or billing team to get missing dx codes.
4. Check the make sure that the patient has qualifying insurance listed on their profile. Eligible insurance can be found here. If the patient is missing the insurance, send a message to the billing team or your star manager requesting the information to be updated. [Located in Care Managers - RPM - Engagement Calling]

 the electronic system that AHCSPC uses to send prescriptions to the pharmacies.

Red Carpet Registration is a new service offered by Health Wealth Safe. Typically, this involves someone from our registration team to go to the physician’s office to offer in-person training to the staff and physician. Not only that, but they will begin to register patients as they come into the physician practices. Essentially it's the rapid enrollment of a clinic.

The process of a care manager or other HWS employee calling a patient or approaching them in the clinic to enroll them in the HWS program and set up the delivery of their API device.

Diseases that affect the lungs and other parts of the respiratory system. These disorders can be caused by infections, smoking tobacco, and other negative environmental exposures. Respiratory system diseases are commonly referred to by the ICD-10 codes J00-J99, except for smoking-related illnesses, which are usually referred to by Z-codes, and certain other conditions.

Remote patient monitoring. The primary service offered by HWS, RPM uses digital technology to observe and assist patients outside of traditional clinic settings and allows them to take a more active and engaged role in their own healthcare.

Remote therapeutic monitoring. This is a more recent service offered by HWS aimed at patients with musculoskeletal and respiratory system conditions. It uses diagnosis-specific health surveys that patients can complete via the app. Care managers track patient responses to these surveys so they can quickly address any problems that may arise.