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Support managerA support team member is a professional who is responsible for handling patient queries, login requests, and complaints regarding HWS or AHCSPC. | ||
SuppressionIndicates that a care manager was unable to reach a patient and that another attempt must be made to call them 5-7 days later from the initial call attempt. | |
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V3Our secure platform that allows uniform and easy communication between all parties in HWS across three channels: voice, video, and text messaging. This platform protects patient information and maintains HIPAA compliance while remaining accessible from all around the world. | ||
verbal consentConsent given over the phone by a patient to a registration care manager. Members of the registration team call partnered clinic patients to invite them to begin services if they are eligible for services. | |
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Weight scaleWeight scale. One of the API devices offered to HWS patients. Weight scales are used primarily for patients with diabetes and other weight-related conditions so they can keep track of their progress on a daily basis. | ||
Welcome callA call care managers make to new patients to introduce them to HWS and explain its many products and services. Better known as first follow-up call. | ||
WIPAcronym for work in progress, a box on the population dashboard that can be clicked to show that a care manager is currently working on their 'WIP' patient | |
written consentA document signed by a patient consenting to digital health services. Written consents are provided to the clinic by HWS. The clinic is responsible for sending in written consents to register patients. | |
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Z-codesA type of diagnostic code used in situations in which a patient requires service but does not have a specific condition or injury, or in which a patient needs to address a problem arising from a social determinant of health (such as homelessness or unemployment). For the purposes of HWS, Z-codes cannot be used to determine eligibility for RPM or any of our other offered programs or devices. | ||