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PayerThe insurance company who covers patient for any disease or illness and pay to the Doctor when a claim arise. | |
PICNICAn acronym care managers use for remembering the structure of a 5 star call for patient engagement voice calls. Preparation, Introduction, Connections, Name use, Information gathering & documenting; Closing the call | |
PopulationIn Dashboard, the total number of patients currently listed in the AHC/HWS system. This list can be narrowed according to the criteria available in the Advanced search function. | |
PracticeA place where the services are performed. Sometimes it is same as the name of the Doctor e.g. Dr Mark Spencer Clinic, Pain Management Center of Georgia etc. | |
Preferred Provider OrganizationPatients have freedom to choose their provider at the cost of higher copays or deductibles. | ||
ProviderDoctor who provides treatment to the patient and charge to their insurance company for payment. | |
PTAcronym for patient | ||
Push notificationAn automated message sent to the user by an app that the user is not actively using (that is, the app is working in the background). These are messages displayed outside the app that remind (or ‘push’) the user to re-engage with the app. | |
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Quality CheckQuality check is done to prepare for a patient engagement call (RPM, CCM or RTM). It pertains to gathering information on the patients profile to have a better understanding on who you're talking to and what their past with our service may have been.
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