MOF Glossary

MOF provides this technology service free of charge for partnered physician use. TM is implemented through the MOF app and allows physicians to conduct virtual clinic visits, streamlining care and fostering more direct and efficient communication between patients and doctors.

Our secure platform that allows uniform and easy communication between all parties in MOF across three channels: voice, video, and text messaging. This platform protects patient information and maintains HIPAA compliance while remaining accessible from all around the world.

Consent given over the phone by a patient to an enrollment care manager. Members of the enrollment team call partnered clinic patients to invite them to begin services if they are eligible for services and if their clinic takes verbal consents.

Virtual staffing in healthcare refers to hiring and working with remote healthcare professionals or support staff who perform clinical, administrative, or operational tasks without being physically present at the healthcare facility.

This model has grown rapidly due to telehealth expansion, workforce shortages, and the need to reduce overhead costs while maintaining high-quality patient care.

Weight scale. One of the API devices offered to MOF patients. Weight scales are used primarily for patients with diabetes and other weight-related conditions so they can keep track of their progress on a daily basis.

A call care managers make to new patients to introduce them to MOF and explain its many products and services. We now use the term first follow-up call instead.

Acronym for work in progress, a box on the population dashboard that can be clicked to show that a care manager is currently working on their 'WIP' patient

A document signed by a patient consenting to digital health services. Written consents are provided to the clinic by HWS. The clinic is responsible for sending in written consents to register patients. 

A type of diagnostic code used in situations in which a patient requires service but does not have a specific condition or injury, or in which a patient needs to address a problem arising from a social determinant of health (such as homelessness or unemployment). For the purposes of MOF, Z-codes cannot be used to determine eligibility for RPM or any of our other offered programs or devices.