MOF Glossary

Remote therapeutic monitoring. This is a service offered by MOF to AHCSPC patients aimed at patients with musculoskeletal and respiratory system conditions. It uses diagnosis-specific health surveys that patients can complete via the app. Care managers track patient responses to these surveys so they can quickly address any problems that may arise. 

 a potentially serious sleep disorder in which breathing repeatedly stops and starts. If you snore loudly and feel tired even after a full night's sleep, you might have sleep apnea. The main types of sleep apnea are: Obstructive sleep apnea, the more common form that occurs when throat muscles relax.

A ‘short message system’ message, that is, a text that businesses or governmental agencies send out to large numbers of people to inform them about news, updates, emergencies, and so forth. Examples would include AMBER Alert notifications, order confirmations from an online retailer, or updates on current sales from a business.

Is a user who has complete access to the major functions of the Medical Office Force's dashboard interface. 

 A support team member is a professional who is responsible for handling patient queries, login requests, and complaints regarding HWS or AHCSPC. 

Indicates that a care manager was unable to reach a patient and that another attempt must be made to call them 5-7 days later from the initial call attempt.

MOF provides this technology service free of charge for partnered physician use. TM is implemented through the MOF app and allows physicians to conduct virtual clinic visits, streamlining care and fostering more direct and efficient communication between patients and doctors.

Our secure platform that allows uniform and easy communication between all parties in MOF across three channels: voice, video, and text messaging. This platform protects patient information and maintains HIPAA compliance while remaining accessible from all around the world.

Consent given over the phone by a patient to an enrollment care manager. Members of the enrollment team call partnered clinic patients to invite them to begin services if they are eligible for services and if their clinic takes verbal consents.